Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
Please include the customized text in a convo to me or in the "notes to seller" section. Personalizing an invitation will take me 24-48 hours during business hours (M-F / no holidays). My hours are 9-5 EST but I do answer emails after hours. I'm happy to use your own custom wording on any of my designs. Please include the wording with your order.
PERSONALIZED "INSTANT" DOWNLOADS -
Our "instant download" files are sold AS IS but if you should require the text to be changed, please contact us BEFORE placing the order. We will set up a custom order for you to purchase. (*Additional fee will apply)
Most all of my instant downloads are designed on a PDF file, which needs to be printed from Adobe Reader. You will not be able to print this file from a pharmacy or supermarket. PDF files can be printed at home, or office stores such as Officemax, Staples, Kinkos etc... If you would like an invitation to be printed at a pharmacy or online printer, please purchase our $15 digital files, which we will personalize for you and can send in a JPG format.
WILL THEY WORK ON A PHONE, TABLET OR OTHER MOBILE DEVICE?
NO! My files won't work on your mobile device or in an App.
CAN I CHANGE COLORS, SIZES, GRAPHICS, BACKGROUNDS ETC?
NO! Adobe Acrobat Reader won't allow you to change any colors, graphics, backgrounds, patterns, fonts, sizes etc.
If you receive a clock that has an issue, please contact us - do not ship the malfunctioning clock back without contacting us first. We will work with you 100% to get you a replacement clock to solve the issue.